Terms of Use

Our Rights

We reserve the right to:

  1. modify or withdraw, temporarily or permanently, the Website (or any part of) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or
  2. change these Conditions from time to time, and your continued use of the Website (or any part of) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.
  3. We will use our reasonable endeavours to maintain the Website. The Website is subject to change from time to time. You will not be eligible for any compensation because you cannot use any part of the Website or because of a failure, suspension or withdrawal of all or part of the Website due to circumstances beyond our control.

Cookie/Tracking Technology

The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Third Party Links

In an attempt to provide increased value to our Users, we may provide links to other websites or resources. You acknowledge and agree that we are not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content (including misrepresentative or defamatory content) of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external sites or resources.

Delivery Policy

When you click to make a purchase with us legal obligations arise and your right to refund of monies charged to your credit card or paid in any other way agreed by us, are limited by our terms & conditions. You must not make any purchase through this site unless you understand and agree all our terms and conditions. Once payment is made for the purchase, it is deemed that you have read and understood the terms and conditions for such purchase. If you have any queries please contact us before making any purchase for any service through this website. Product will be shipped within 21 working days by our chosen shipping agents, dependant on the availability of stock and the successful processing of your purchase.

Refunds/returns Policy

Refund/Returns are only accepted on the basis of our Warranty/Out of Box failure criteria. Refer to this section detailed later in this section.

Payment Options

All transactions will be processed in South African Rands (ZAR). We accept credit card payments via the website.

Security Policy

  1. Virtual Card Services process all credit card transactions. All credit card transactions are 128 bit Secure Socket Layers (SSL) encrypted. The company registration documents and the site's registered domain name are checked and verified by Thawte, ensuring the cardholder and merchant that nobody can impersonate VCS to obtain confidential information.
  2. Virtual Card Services is committed to providing secure online services. All encryption complies with international standards. Encryption is used to protect the transmission of personal information when completing online transactions. Virtual Card Services Internet servers are protected by firewalls and intrusion detection systems.
  3. The Merchant does not have access to credit details.
  4. Virtual Card Services continually reviews and enhances its security in line with technological changes.

Warranty/Return Policy

Return/Exchange Procedures

Camera replacement and repair At our option, RSS will facilitate the replacement of defective product falling in to two categories: Out-of-Box Failure (OBF) and Defective-On Arrival (DOA).

  1. Camera Out-of-Box Failure An Out-of-Box Failure (OBF) is defined as a new camera purchased through RSS authorised distribution channels and sold to a customer that is found to be defective, within the date and minutes of the usage guidelines defined below. The defect cannot be the result of misuse or abuse (i.e. water damage). OBF product processing will require documented consumer proof of purchase. To qualify as an OBF with proof of purchase, the camera must meet the following criteria:

    The camera must be returned, by the consumer, within 7 days of their original date of purchase.

    The camera must have less than 15 minutes on the non-resettable call timer.

    The camera must be in new condition with no signs of physical abuse (i.e. scratches, dings, broken lens, etc.) and must be returned complete with accessories, packaging material and in the original manufacturer's box. There must be no marring or writing on the manufacturer's box.
  2. Camera Defective-On-Arrival To qualify as a DOA, the camera must meet the following criteria:

    The camera must have been purchased from RSS, within 5 days of the DOA request.

    The camera must have less than 10 minutes on the non-resettable call timer.

    The camera must be in new condition with no signs of physical abuse (i.e. scratches, dings, broken lens, etc.) and must be returned complete with accessories, packaging material and in the original manufacturer's box. There must be no marring or writing on the manufacturer's box.

    (NOTE: Once the unit has been sold to a customer the DOA policy is no longer applicable.)

Camera Warranty Repair

For new product, the warranty period is typically one year from the consumer's date of purchase and applies to product that performs defectively after 7 days from the consumer purchase, or after 15 minutes of use. In these cases, the repairs are covered only if the defect is not caused by any consumer misuse or abuse including but not limited to liquid damage.

Monitoring

We have the right, but not the obligation, to monitor any activity and content associated with the Website. We may investigate any reported violation of these Conditions or complaints and take any action that we deem appropriate (which may include, but is not limited to, issuing warnings, suspending, terminating or attaching conditions to your access and/or removing any materials from the Website).

Law

The Conditions will be exclusively governed by and construed in accordance with the laws of South Africa whose Courts will have exclusive jurisdiction in any dispute, save that we have the right, at our sole discretion, to commence and pursue proceedings in alternative jurisdictions.

Contact Details

Physical address: 243 Louis Botha Avenue, Orchards, Gauteng
Postal address: PO Box 1503, Houghton, Johannesburg, Gauteng, 2041
Email address: support@spotsa.co.za
Phone numbers: +27 11 485 2800
Fax numbers: +27 11 485-2802